Client Account Manager

Do you have a passion for delivering exceptional customer service? We have a new opportunity for a Client Account Manager to join our busy team in Singapore.

The primary function of the role is to drive sales and business development activities by adopting a pro-active approach to sales and Client support to maximise revenue opportunities with existing Clients and develop and win opportunities with new Clients. If you are looking for a challenging and rewarding career in client account management, we want to hear from you!

Key Role Functions

Increase revenue through deep Client relationships

• Proactively manage and strengthen Client relationships by being their problem solving “go to” person

• Identify and build rapport with key decision makers within allocated clients’ accounts

• Identify and convert revenue generation opportunities that are commercially viable with existing and new Clients by consistently promoting all of the group’s products and service lines

Sales cycle and Client service

• Drive sales revenue by ensuring repeat business through superior Client service

• Develop cross selling strategies and opportunities that broaden the use of the Group’s products and services within allocated Client accounts

• Action all Client leads and enquires issuing and following through on all quotes and proposals in a timely manner to win such opportunities

• Manage all contract administration including quotes, contract delivery schedules, utilization reports, concessions, contract extensions and terminations all in AX ensuring no overdue actions at any time

• Ensure accurate and timely invoicing and resolve any sales invoicing issues in an expeditious manner

• Cash collection responsibility for all allocated accounts including sole responsibility for following through on all unpaid sales invoices > 30 days old

Client account management

• Manage and further develop allocated Client accounts through key account planning including developing, agreeing with line management and delivering against targets and objectives

• Manage and review all allocated Client accounts performance against plans, forecasts, budgets and objectives adopting a proactive approach to identify opportunities, resolve issues and maximise revenue performance

Teamwork

• Play a key role in cross-group collaboration by influencing other departments, regions and all members of staff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support and assistance

• Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery, contractual and/or commercial challenges impacting Client account performance

Market intelligence

• Gather and communicate business intelligence gained relating to Client accounts, the market and the competitor landscape, creating the platform to displace competitors and identify new opportunities which will strengthen existing and develop new Client relationships

Qualifications/Skills/Experience

• Must have thorough technical and commercial knowledge of subsea survey equipment

• Ability to proactively manage Client relationships from initial approach to order closing and ongoing Client relationship management

• Display strong interpersonal, relationship development and negotiating skills, outstanding commercial awareness, and good all-round business practice

• Well organised and decisive with excellent communication skills, capable of successfully operating in a technically challenging, Client focused, service orientated environment

• Manage own workload while working towards the accomplishment of common goals/business objectives in a highly collaborative, yet demanding environment

• Understand the principals of key account management and the importance of maintaining robust sales / marketing data and market intelligence

• Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations

• Conduct oneself to ensure that the reputation of the company is maintained to the highest level possible

To find out more, and/or to apply, please click below then attach your CV and state which role it is that you are interested in.

Unfortunately, we are unable to reply individually to all candidates. If you have not heard back from us within two weeks, then unfortunately your application may have been unsuccessful. We are an equal opportunities employer and would encourage all qualified candidates to apply.