Key Account Manager

We have an exciting opportunity for a Key Account Manager to join our team based in Houma, LA.

The primary functions of the Key Account Manager are to drive sales and business development activities by adopting a pro-active approach to sales and customer support to maximise revenue opportunities with existing customers and develop and win opportunities with new customers.

PRINCIPAL ACCOUNTABILITIES

Increase revenue through deep customer relationships

• Proactively manage and strengthen customer relationships by being their problem solving “go to” person

• Identify and build rapport with key decision makers within allocated customer accounts

• Identify and convert revenue generation opportunities that are commercially viable with existing and new customers by consistently promoting all of the group’s products and service lines

Sales cycle and customer service

• Drive sales revenue by ensuring repeat business through superior customer service

• Develop cross selling strategies and opportunities that broaden the use of the Group’s products and services within allocated customer accounts

• Action all customer leads and enquires issuing and following through on all quotes and proposals in a timely manner to win such opportunities

• Manage all contract administration including quotes, contract delivery schedules, utilization reports, concessions, contract extensions and terminations all in AX ensuring no overdue actions at any time

• Ensure accurate and timely invoicing and resolve any sales invoicing issues in an expeditious manner

• Cash collection responsibility for all allocated accounts including sole responsibility for following through on all unpaid sales invoices > 30 days old

Customer account management

• Manage and further develop allocated customer accounts through key account planning including developing, agreeing with line management and delivering against targets and objectives

• Manage and review all allocated customer accounts performance against plans, forecasts, budgets and objectives adopting a proactive approach to identify opportunities, resolve issues and maximise revenue performance

Teamwork

• Play a key role in cross-group collaboration by influencing other departments, regions and all members of staff to consistently extend goodwill and efficiency in dealing with customer requests, enquiries, support and assistance

• Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery, contractual and/or commercial challenges impacting customer account performance

Market intelligence

• Gather and communicate business intelligence gained relating to customer accounts, the market and the competitor landscape, creating the platform to displace competitors and identify new opportunities which will strengthen existing and develop new customer relationships

Reporting

• Circulate a daily customer contact report by end of day email categorised between inbound and outbound calls and visits

• Assist in the weekly revenue flash compilation as required

• Prepare and contribute to periodic budget and forecasting exercises

• Prepare and deliver customer account strategies and update “Map the Market” for all allocated customer accounts as required

Other

• Assist with the preparation of bids in support of Group proposals

• Proactive approach to identifying emerging market trends and new market opportunities for the Group’s products and services

• Identify and communicate marketing & PR opportunities

• Other duties as assigned

PERSON SPECIFICTION

• Must have thorough technical and commercial knowledge of the subsea industry and the group’s product and service lines

• Ability to proactively manage customer relationships from initial approach to order closing and ongoing customer relationship management

• Display strong interpersonal, relationship development and negotiating skills, outstanding commercial awareness and good all-round business practice

• Well organised and decisive with excellent communication skills, capable of successfully operating in a technically challenging, customer focused, service orientated environment

• Manage own workload while working towards the accomplishment of common goals/business objectives in a highly collaborative, yet demanding environment

• Understand the principals of key account management and the importance of maintaining robust sales / marketing data and market intelligence

• Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations

• Conduct one’s self to ensure that the reputation of the company is maintained to the highest level possible

To find out more, and/or to apply, please click below then attach your CV and state which role it is that you are interested in

Unfortunately, we are unable to reply individually to all candidates. If you have not heard back from us within two weeks, then unfortunately your application may have been unsuccessful. We are an equal opportunities employer and would encourage all qualified candidates to apply.