Do you have a passion for delivering exceptional customer service? We have a new opportunity for a Client Account Manager to join our busy team in Singapore.
The primary function of the role is to drive sales and business development activities by adopting a pro-active approach to sales and Client support to maximise revenue opportunities with existing Clients and develop and win opportunities with new Clients. If you are looking for a challenging and rewarding career in client account management, we want to hear from you!
Key Role Functions
Increase revenue through deep Client relationships
• Proactively manage and strengthen Client relationships by being their problem solving “go to” person
• Identify and build rapport with key decision makers within allocated clients’ accounts
• Identify and convert revenue generation opportunities that are commercially viable with existing and new Clients by consistently promoting all of the group’s products and service lines
Sales cycle and Client service
• Drive sales revenue by ensuring repeat business through superior Client service
• Develop cross selling strategies and opportunities that broaden the use of the Group’s products and services within allocated Client accounts
• Action all Client leads and enquires issuing and following through on all quotes and proposals in a timely manner to win such opportunities
• Manage all contract administration including quotes, contract delivery schedules, utilization reports, concessions, contract extensions and terminations all in AX ensuring no overdue actions at any time
• Ensure accurate and timely invoicing and resolve any sales invoicing issues in an expeditious manner
• Cash collection responsibility for all allocated accounts including sole responsibility for following through on all unpaid sales invoices > 30 days old
Client account management
• Manage and further develop allocated Client accounts through key account planning including developing, agreeing with line management and delivering against targets and objectives
• Manage and review all allocated Client accounts performance against plans, forecasts, budgets and objectives adopting a proactive approach to identify opportunities, resolve issues and maximise revenue performance
Teamwork
• Play a key role in cross-group collaboration by influencing other departments, regions and all members of staff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support and assistance
• Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery, contractual and/or commercial challenges impacting Client account performance
Market intelligence
• Gather and communicate business intelligence gained relating to Client accounts, the market and the competitor landscape, creating the platform to displace competitors and identify new opportunities which will strengthen existing and develop new Client relationships
Qualifications/Skills/Experience
• Must have thorough technical and commercial knowledge of subsea survey equipment
• Ability to proactively manage Client relationships from initial approach to order closing and ongoing Client relationship management
• Display strong interpersonal, relationship development and negotiating skills, outstanding commercial awareness, and good all-round business practice
• Well organised and decisive with excellent communication skills, capable of successfully operating in a technically challenging, Client focused, service orientated environment
• Manage own workload while working towards the accomplishment of common goals/business objectives in a highly collaborative, yet demanding environment
• Understand the principals of key account management and the importance of maintaining robust sales / marketing data and market intelligence
• Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations
• Conduct oneself to ensure that the reputation of the company is maintained to the highest level possible
To find out more, and/or to apply, please click below then attach your CV and state which role it is that you are interested in.
Unfortunately, we are unable to reply individually to all candidates. If you have not heard back from us within two weeks, then unfortunately your application may have been unsuccessful. We are an equal opportunities employer and would encourage all qualified candidates to apply.
We have an exciting opportunity for a Tooling Technician to join our team based in Singapore.
Primary functions of this position are to ensure all equipment is prepared, tested, labelled, identified, stored safely, calibrated and packaged appropriately before delivery. To carry out electrical safety tests as required by regulations. To maintain and complete work orders and customer commercial invoice records in Dynamics AX.
PRINCIPAL ACCOUNTABILITIES
• Responsible for inspection, testing, repair and preparation of ROV Tooling
• Completing work orders in AX
• Commissioning new ROV tooling equipment
• Ensuring hire equipment is labelled and identified.
• Preparing and testing ROV equipment for hire
• Inspecting/Testing and servicing ROV equipment returning from hire
• Fault Reporting about missing/damaged equipment
• Carrying out repairs to ROV equipment
• Provide Technical support to customers
• Attend Mobilisations and Site interface testing
• Maintain the stock control system used for spares and consumables
• Package equipment suitable for transport requirements
• Complete Customers commercial invoice records
• Adhere to Ashtead Technology’s Health, Safety, Environmental & Quality policies and industry standards
• Follow hierarchy of controls as laid out in company risk assessments for various tasks required to be carried out as required
• To provide on call support when required
• Any other ad-hoc duties as requested by the Tooling Supervisor
PERSON SPECIFICATION
• Track record of experience in a Technician role undertaking repair, maintenance and testing of ROV Tooling equipment, preferably in a subsea environment.
• Problem-solving capabilities
• Solid understanding with hydraulics/mechanics, ability to read schematics including fault finding
• Excellent verbal and written communication skills
• Qualification in Mechanical Engineering/ other technical discipline and/or equivalent industry experience
To find out more, and/or to apply, please click below then attach your CV and state which role it is that you are interested in.
Unfortunately, we are unable to reply individually to all candidates. If you have not heard back from us within two weeks, then unfortunately your application may have been unsuccessful. We are an equal opportunities employer and would encourage all qualified candidates to apply